Refund policy

Last updated: November 12, 2026

This Refund Policy applies to Contigo orders placed for delivery within the United States.

30-day return window

You may request a return within 30 days after the item is delivered. The item must be unused, in its original condition, and in its original packaging. Please provide your order number or other proof of purchase.

Starting a return

Contact us at Support@contigolifes.com before sending an item back. If the return is eligible, Contigo will provide return instructions and a prepaid return label or another merchant-paid return method. Returns sent without prior authorization may not be accepted.

Damaged, missing, or incorrect items

Inspect your order after delivery. If an item is damaged, an item is missing, or you received the wrong product, contact us promptly with your order information and clear photos when applicable. We will review the issue and provide the appropriate resolution.

Refunds

After we receive and inspect an eligible return, we will notify you of the decision. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the funds.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible before shipment. We will try to help, but we cannot guarantee a change or cancellation once processing has begun or the order has shipped.

Contact

Contigo
Email: Support@contigolifes.com
Phone: (463) 709-0428
Address: 1103 Elm St, Manchester, NH 03101, United States