FAQ

Shipping time

Orders are normally processed in 1–2 business days. After shipment, Standard Shipping normally takes 4–6 business days. Weekends and U.S. federal holidays are not business days, and delivery dates are estimates rather than guarantees.

How do I track an order?

Tracking information is sent to the order email after shipment. Carrier updates may take time to appear.

Can I change or cancel an order?

Contact us as soon as possible before shipment. We will try to help, but a change or cancellation cannot be guaranteed once processing begins or the order ships.

How do returns work?

Request a return within 30 days after delivery. Eligible items must be unused, in original condition, and in the original packaging. Provide the order number or proof of purchase. For an eligible return, we provide a merchant-paid return method or prepaid label.

When will I receive a refund?

After an eligible return is received and approved, the refund is issued to the original payment method within 10 business days. A bank or payment provider may need additional posting time.

What if an item is damaged, missing, or incorrect?

Contact us with the order information and clear photos when applicable. We will review the issue and provide an appropriate resolution.

What payment methods are available?

Use a payment method displayed at checkout. Shopify Payments is not activated for this store as of November 12, 2026, so no card brands are represented here as currently enabled. The final checkout also shows the confirmed discounts, taxes, shipping charges, and order total.

How do I contact Contigo?

Contigo
Email: Support@contigolifes.com
Phone: (463) 709-0428
Address: 1103 Elm St, Manchester, NH 03101, United States